--- language: en title: "Help and support for using Tropk" description: "Find ways to access Tropk, track your report, and ask a question about using it. See what information to include when asking for help." canonical: "https://tropk.ai/en/support" last_modified: "2026-10-12T16:04:47.240Z" --- # Help and support for using Tropk Help and support ## Need help with Tropk? Access your account, track a report, or send us a question about using Tropk. - [contato@tropk.ai]() - [Hiring and partnerships]() ## Where to start. ### Access your account Use the platform login to access your account. If you can't log in, describe the message shown when you ask for help. [Log in to the platform]() ### Track a requested report Open the tracking link shown after your request is confirmed. If an error appeared or you didn't receive confirmation, avoid submitting the request again and ask for help by email. ### Understand the free report See what the initial brand analysis on ChatGPT includes and find answers to questions about the request. [View questions about the report]() Your question ## Tell us what happened. This information helps explain the problem. Don't send passwords, access codes, or API keys; hide these details if you attach an image. - **Company and project** — Provide the company's domain and the project name, if applicable. - **What you tried to do** — Describe the action you took and the result you expected. - **What appeared** — Copy the error message or describe what changed on the screen. Include when it happened. --- [All pages in Markdown]()